Refund policy

Thank you for shopping with NAVA. We want you to feel confident in your purchase. If you are not satisfied, please review our policy below.

1. Return Eligibility

We offer a 30‑day return window from the date you receive your order.

To be eligible for a return:

  • Item must be unused and in its original condition

  • Original packaging must be included

  • Proof of purchase is required

Non‑returnable items:

For hygiene and safety reasons, we cannot accept returns for:

  • Used personal wellness / massage devices

  • Opened packaging

  • Items showing signs of wear or use

If a returned item does not meet these conditions, a refund may be denied.

2. Defective or Damaged Items

If you receive a damaged or defective product, contact us within 7 days with photos or video proof.

We will offer one of the following solutions:

  • Replacement item

  • Repair (if applicable)

  • Store credit or refund

3. Return Shipping

  • Customers are responsible for return shipping costs

  • Shipping fees paid at checkout are non‑refundable

If a refund is approved, only the product cost will be refunded.

4. Refund Processing

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, your refund will be processed to your original payment method within 5–10 business days.

5. Order Cancellation

Orders may be cancelled before shipping only. Once shipped, cancellation is not possible.

6. Lost or Stolen Packages

We are not responsible for lost or stolen packages confirmed as delivered by the carrier.

For delivery issues, please contact the carrier first.

7. Exchanges

We only replace items if they are defective or damaged.

8. Contact Us

For return and refund requests, email us:

📧 support@nava-us.com

Please include your order number and photos (if applicable).

Thank you for choosing NAVA — your wellness matters to us.