Shipping policy

Thank you for shopping with NAVA. We are committed to delivering your order as quickly and safely as possible.

Shipping Destinations

We currently ship to:

  • Canada

  • United States

  • International destinations (selected countries)

If your location is not listed at checkout, please contact us at support@nava-us.com.

Processing Time

Orders are processed within 1–2 business days.

Please note:

  • Orders placed on weekends or holidays will be processed the next business day.

  • Delays may occur during peak seasons, sales, or due to carrier issues.

Shipping Times

Estimated delivery times:

Location Estimated Delivery Time
Canada 3–7 business days
United States 5–10 business days
International 7–21 business days

These are estimates and not guaranteed. Delivery may be affected by customs, weather, or courier delays.

Shipping Fees

Shipping rates are calculated at checkout based on your location.

Occasionally, we may offer free shipping promotions.

Tracking Information

Once your order ships, you will receive an email with a tracking number and link to follow your package.

Tracking updates may take up to 48 hours to appear after dispatch.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs/duties fees set by your country. These charges are not included in our prices and must be paid by the customer.

NAVA is not responsible for delays or fees related to customs.

Lost, Damaged, or Stolen Packages

  • If your package arrives damaged, contact us within 48 hours with photos of the packaging and product.

  • NAVA is not responsible for lost or stolen packages once marked as delivered by the carrier.

  • For delivery issues, please contact the carrier first, then reach out to us if needed.

Address Errors

Please ensure your address is entered correctly at checkout.

We are not responsible for:

  • Delays due to incorrect/ incomplete addresses

  • Replacement or refund for orders delivered to wrong addresses entered by the customer

If you need to change your address, contact us immediately after placing the order.

Order Cancellation

Orders can only be cancelled before they are shipped. Once processed and shipped, cancellations are not possible.

Contact Us

For shipping questions, contact:  support@nava-us.com

We are here to help!